Gengo AI
AI that turns every business conversation into measurable intelligence, sales behavior detected, representatives scored, coaching delivered, and management reports generated automatically. Built with best-in-class accuracy in the non-major languages global providers overlook.
Voice intelligenceKey Capabilities
From sales floors to call centers: Gengo listens, scores, and coaches so every conversation makes the next one better.
Sales Intelligence
Detect successful sales behavior across every conversation, what top performers say, when they say it, and which patterns actually close deals
Conversation Scoring
Score every representative against your defined frameworks, pitch adherence, objection handling, and compliance, on 100% of conversations, not a sample
Coaching
Identify improvement opportunities per rep and replicate top-performer patterns across the whole team with targeted, evidence-backed coaching
Upsell Detection
Know whether staff actually attempt recommended upsells and cross-sells, and quantify the revenue left on the table when they don't
Customer Service Analytics
Analyze agent and customer conversations for sentiment, resolution quality, and escalation risk, with transcription and knowledge extraction built in
Management Reporting
Automated summaries, KPIs, and team rankings delivered to managers on schedule, no one listens to recordings or copy-pastes transcripts
LanguagesBuilt for Underserved Languages
Major languages work out of the box. Gengo goes further, into the languages and dialects that off-the-shelf transcription gets wrong.
ProcessHow Gengo Works
From raw audio to finished reports and running workflows, automatically.
Ingest
Connect call center recordings, meetings, voice notes, or live audio streams, batch or real-time
Transcribe & Understand
Gengo transcribes in the local language, separates speakers, and extracts the moments that matter, pitches, objections, upsell attempts, and sentiment
Score, Coach & Report
Every conversation is scored against your frameworks, coaching insights land with managers, and summaries, KPIs, and rankings fire automatically
Use casesUse Cases
Wherever conversations drive revenue and service quality, Gengo measures it.
Sales Conversation Intelligence
Score FMCG field sales visits and morning briefs against your playbook, then replicate what your best sellers do
Clinic & Consultation Intelligence
For medical and beauty clinics, transform every customer consultation into a measurable sales and service opportunity
Call Center & Customer Service QA
Transcribe and score every customer call in local languages instead of sampling a handful
Meeting & Reporting Automation
Automatic minutes, action items, and KPI summaries from multilingual meetings, delivered in your reporting template
IndustriesIndustry Applications
Conversation-driven industries across Southeast Asia and beyond.
FMCG
Field sales intelligence and morning brief scoring
Restaurants & Retail
Upsell detection and service conversation analytics
Healthcare & Beauty Clinics
Consultation intelligence and conversion insights
Enterprise Operations
Meeting automation and management reporting
Every Conversation, Measured
Ready to turn the conversations your business already has into measurable intelligence? Contact us to discuss your scoring frameworks, languages, and reporting needs, and pair Gengo with Atria AI to put every insight into action.